Support

Any questions? Our tutorials will help.

Free technical support

You can access our support by email, telephone or using the Support Ticketing Center.

You receive free support for all technical issues that might occure. Our support team is always here to help you either by email, telephone or using the Support Ticketing Center. Contact us on:

+ 49 (0) 821 – 650 688 – 13
support@certus.software

It doesn’t get any faster than this. Alternatively, you can contact support directly out of the Certus Erasure Web Manager or during the erasure process of erasing a device you simply use the „Report an issue“ button.
We take support serious.

All tutorials as a quick video introduction

How to use the Dashboard: Certus software is simple and intuitive. See here the short introduction to the user interface / dashboard and all relevant functions of the data erasure software.

User Management: Learn how the intuitive flexible admin tool supports you with creating, managing, and deleting different users and roles.

Data Erasure Reports: Learn how our admin tool creates certified data erasure reports that are GDPR-compliant.

Hardware Audit: Create and save your own audit reports with only the hardware information that are needed by any department or customer.

Manage Lots:  Understand how you can easily create and manage customers and lots to seperate your deliveries for full tranparancy.

Download Certus Software: This really short tutorial shows how you download the Current versions of Certus Software, manuals and other user guidelines.

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