Is the Certus Erasure certified?
Yes, our software is EAL3+ certified in accordance with the Common Criteria Standard. See our other certifications!
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Your source for support and solutions
Encountering difficulties or in need of assistance? We are happy to help you solve your issues quickly and effectively to ensure your complete satisfaction. Explore our tools designed to help you every step of the way, or contact our dedicated support team!
Frequently asked questions
What is the minimum duration of the contractual agreement?
When you enter into a contractual agreement with Certus, the minimum contract period is one year. Alternatively, we also offer the possibility of purchasing our products without a contract. Our team is there to advise you and help you select the best solution to suit your business needs.
What is the duration of the notice period?
Contracts at Certus are not automatically renewed.
Can Certus Erasure erase SSD drives?
Yes, with the Certus Erasure it is definitely possible to erase SSD drives.
Are the Certus Erasure licenses transferable?
Yes, these can be transferred between products and to other clients.
Is it also possible to get custom-made features within Certus Erasure?
Our software comes with standard features. Additional features can be requested and added in the new version after approval.
What is the validity period of Certus Erasure licenses?
At Certus, there are no expiry dates on Certus Erasure licenses.
Is there any cost for updating the Certus Erasure to the latest version?
No, of course not! Our Certus Erasure can always be updated to the latest version free of charge.
Explore our tutorials
We get it! Sometimes you just want to brush up on how our software and other products work. That is why we have created a series of simple tutorials especially for you, so you can easily refresh your knowledge when needed.
How to use the Dashboard
Learn how to optimize your dashboard within the Certus Erasure Web Manager with relevant widgets to suit your business needs.
User Management
Learn how the flexible admin tool supports you with creating, managing, and deleting different users and roles.
Data Erasure Reports
Learn how to use our management tool to create certified data erasure reports and other relevant reports.
Hardware Audit
Learn how to create or save your own audit reports with only the hardware information you need.
Manage Lots
Learn how to easily create and manage customers and batches, allowing you to segregate your deliveries for full transparency.
Update the Certus Erasure software
Learn how to download and update your Certus Software to the latest version, as well as where to find and download the user guides for our products.
Technical support
If you are already using our software and you have a technical issue simply contact us directly within our software using the “Report a issue” button.
For all technical questions please use our Support Ticketing Center, our dedicated support team is easy to reach and we aim to serve you as quickly as possible.
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